3888fb Privacy Policy

Last updated: 1 January 2026  |  Effective date: 1 January 2026

This Privacy Policy ("Policy") describes the practices of 3888fb ("3888fb", "we", "us", "our") regarding the collection, use, storage, disclosure, and protection of personal data provided by users ("you", "your") of the 3888fb platform at https://3888fb.app and all associated services (the "Platform"). This Policy applies to all users of the Platform, including registered account holders, visitors who browse without registering, and any person whose data is processed in connection with the provision of our services.

By registering an account with 3888fb or by continuing to use the Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your personal data as described herein. If you do not agree with any aspect of this Policy, you should cease using the Platform immediately.

This Policy must be read together with our Terms & Conditions and our Responsible Gaming Policy, both of which are incorporated by reference.

1. Personal Data We Collect

3888fb collects personal data through various means, including directly from you when you register, use our services, contact our support team, or participate in promotions. We also collect certain data automatically when you use the Platform. The categories of personal data we may collect include:

1.1 Registration and Account Data

• Full legal name
• Date of birth (for age verification — users must be 21 or older)
• Residential address in Bangladesh (city, district)
• Mobile phone number
• Email address
• Username and encrypted password
• Preferred language and communication preferences

1.2 Identity Verification Data

To comply with our responsible gaming obligations and to prevent underage gambling and financial crime, we may request:

• Government-issued photo identification (National ID card, passport, or driving licence)
• Proof of address (utility bill, bank statement, or official correspondence dated within 90 days)
• Proof of payment method ownership (screenshot of bKash, Nagad, or Rocket account registered in your name)
• Source of funds documentation where transaction volumes warrant additional due diligence

1.3 Financial and Transaction Data

• Deposit and withdrawal amounts in BDT
• Payment method identifiers (bKash mobile number, Nagad account reference, Rocket account reference, Upay reference, or masked card numbers for Visa/Mastercard)
• Transaction timestamps and confirmation references
• Bonus and promotional credit history
• Account balance history

1.4 Gaming Activity Data

• Games played, bet amounts, win/loss records, and session durations
• Sports betting selections, stake amounts, and outcomes
• Crash game and live casino session data
• Responsible gaming tool usage (deposit limits set, self-exclusion requests, time-out activations)

1.5 Technical and Device Data

• IP address and approximate geographic location (city level)
• Device type, operating system, and browser version
• Session identifiers and authentication tokens
• Pages viewed, links clicked, and navigation path on the Platform
• Error logs and crash reports generated during Platform use

1.6 Communications Data

• Records of support ticket exchanges (including chat logs and email correspondence)
• Survey or feedback responses you voluntarily submit
• Promotional opt-in and opt-out preferences

2. How We Use Your Personal Data

3888fb processes your personal data only for defined, legitimate purposes. Below is a description of each purpose and the legal basis on which we rely:

2.1 Account Creation and Management

We use registration data to create and maintain your 3888fb account, authenticate your identity at login, and manage your account settings and preferences. This processing is necessary for the performance of our contract with you.

2.2 Age and Identity Verification

We are obligated to verify that all players are aged 21 or above and that they are who they claim to be. We process identification documents and related data to fulfil this obligation and to prevent fraud and money laundering. This processing is necessary for compliance with our legal obligations and for our legitimate interests in maintaining a safe platform.

2.3 Processing Deposits and Withdrawals

Financial transaction data is processed to facilitate deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa, and Mastercard, to record transaction histories, to apply bonuses, and to resolve payment disputes. This processing is necessary for the performance of our contract with you.

2.4 Customer Support

We use your account and communications data to respond to support requests, resolve complaints, and improve the quality of our support services. We retain support correspondence for a reasonable period so that we can reference prior interactions if related issues arise in the future.

2.5 Responsible Gaming

We analyse gaming activity data to identify patterns that may indicate problem gambling behaviour. Where such patterns are detected, we may proactively contact you to offer responsible gaming resources. We may also use this data to enforce deposit limits, cooling-off periods, or self-exclusion requests that you have voluntarily set on your account.

2.6 Fraud Prevention and Security

Technical and device data, together with account activity logs, are used to detect and prevent fraudulent activity, account takeovers, bot usage, collusion, and other prohibited conduct as defined in our Terms & Conditions. This processing is carried out on the basis of our legitimate interests in maintaining the security and integrity of the Platform.

2.7 Platform Improvement and Analytics

We use aggregated and anonymised usage data to understand how players interact with the Platform, to identify technical issues, to improve game offerings, and to enhance the overall user experience. Where analytics involve personal data that has not been fully anonymised, we rely on our legitimate interests as the legal basis for processing.

2.8 Marketing Communications

With your explicit consent, we may send you promotional communications by SMS, email, or in-app notification about new games, seasonal offers (such as Eid or BPL promotions), deposit bonuses, and other 3888fb features. You may withdraw your consent at any time by contacting our support team or adjusting your notification preferences in your account settings. Withdrawal of consent does not affect the lawfulness of processing carried out prior to withdrawal.

3. Cookies and Tracking Technologies

3888fb uses cookies and similar tracking technologies (including local storage tokens and session identifiers) to operate the Platform, remember your preferences, and analyse usage patterns. The types of cookies we use are as follows:

• Strictly Necessary Cookies: These are essential for the Platform to function. They include session authentication tokens, security cookies, and cookies that remember your login state. You cannot opt out of these cookies without ceasing to use the Platform.
• Functional Cookies: These remember your preferences such as language settings, display options, and responsible gaming limits you have set. They are not essential but significantly improve your experience.
• Analytics Cookies: These help us understand how players navigate the Platform so we can improve content, game presentation, and overall usability. Analytics data is aggregated and does not identify individual users directly.
• Security and Fraud-Prevention Cookies: These assist in detecting and blocking suspicious login attempts, bot activity, and other security threats in real time.

You may manage cookie preferences through your device browser settings. Disabling certain cookies may affect the functionality of some Platform features. 3888fb does not use third-party advertising cookies or cross-site tracking cookies for retargeting purposes.

4. Sharing of Personal Data

3888fb does not sell, rent, or trade your personal data. We may share your data with trusted third parties only where necessary and under strict confidentiality obligations, in the following circumstances:

4.1 Payment Processing Partners

To process your deposits and withdrawals, we share the minimum necessary transaction data with payment service providers including bKash, Nagad, Rocket, Upay, and the card networks Visa and Mastercard. These providers process your data solely to facilitate transactions and are bound by their own privacy and data security standards.

4.2 Game and Software Providers

To deliver our gaming content, we share session-level data (such as player session tokens and bet amounts) with our game studio partners including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. These providers access only the data necessary to render their games and record outcomes. They do not receive your full personal profile.

4.3 Identity Verification Services

Where required to verify your identity and age, we may share documentation with third-party identity verification service providers. These providers are contractually required to process your data securely and only for the purpose of verification.

4.4 Legal and Regulatory Disclosure

We may disclose your personal data to law enforcement authorities, regulatory bodies, courts, or other government agencies where we are legally compelled to do so, or where disclosure is necessary to protect the rights, property, or safety of 3888fb, its users, or the public. We will notify you of any such disclosure unless prohibited from doing so by law.

4.5 Business Transfers

In the event of a merger, acquisition, or sale of all or part of the 3888fb business, your personal data may be transferred to the acquiring entity as part of the transaction. We will notify you prior to any such transfer and ensure that appropriate confidentiality obligations are in place.

5. Data Retention

3888fb retains your personal data for as long as your account remains active and for a reasonable period thereafter, in accordance with our legal and operational obligations. Specific retention periods are as follows:

• Account and identity data: Retained for the duration of your account and for a minimum of 5 years following account closure, to comply with anti-money laundering and record-keeping obligations.
• Financial transaction records: Retained for a minimum of 7 years from the date of each transaction, in line with standard financial record-keeping practices.
• Gaming activity logs: Retained for a period of 3 years following your last active session, for dispute resolution and responsible gaming analysis purposes.
• Support correspondence: Retained for 2 years from the date of the last communication in each case, unless the matter is subject to ongoing dispute or legal proceedings.
• Marketing preferences: Retained until you withdraw your consent or your account is permanently closed.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in a manner that prevents re-identification.

6. Data Security

We implement a range of technical and organisational measures designed to protect your personal data against unauthorised access, accidental loss, alteration, disclosure, or destruction. These measures include:

• End-to-end encryption of all data transmitted between your device and our servers using industry-standard TLS protocols.
• Encrypted storage of all passwords using one-way hashing algorithms — 3888fb staff cannot view your password in plain text under any circumstances.
• Role-based access controls that restrict internal staff access to personal data on a strict need-to-know basis.
• Regular penetration testing and vulnerability assessments conducted by independent security specialists.
• Automated fraud detection systems that monitor for unusual account activity and flag suspicious patterns in real time.
• Multi-factor authentication options available for account login to provide an additional layer of security for your account.

While we take every reasonable precaution to protect your data, no system is completely immune to risk. In the unlikely event of a data breach that is likely to result in a high risk to your rights and freedoms, we will notify you without undue delay and provide guidance on steps you may take to protect yourself.

7. Your Data Rights

As a user of the 3888fb Platform, you have the following rights with respect to your personal data. To exercise any of these rights, please contact our support team at the email address provided at the end of this Policy.

• Right of Access: You may request a copy of the personal data we hold about you, together with information on how it is being used.
• Right to Rectification: If any of the personal data we hold about you is inaccurate or incomplete, you may request that we correct it without undue delay.
• Right to Erasure: You may request that we delete your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal obligations to retain certain records.
• Right to Restriction: You may request that we restrict the processing of your personal data in certain circumstances, for example while you contest its accuracy.
• Right to Data Portability: Where processing is based on your consent or on a contractual relationship, you may request a copy of your data in a structured, commonly used, machine-readable format.
• Right to Object: You may object at any time to the processing of your personal data for direct marketing purposes. You may also object to processing based on our legitimate interests, though we may be entitled to continue processing if we can demonstrate compelling legitimate grounds.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of prior processing.

We will respond to all verified data rights requests within 30 days. In complex cases we may extend this period by a further 60 days, in which case we will notify you of the extension and the reason for it.

8. Protection of Minors

The 3888fb Platform is strictly intended for adults aged 21 and above. We do not knowingly collect personal data from any person under the age of 21. If we become aware that we have inadvertently collected personal data from a person below this age threshold, we will take immediate steps to delete that data and close the associated account. If you believe a minor has registered on the Platform, please contact our support team immediately so we can investigate and take appropriate action.

9. Third-Party Links and Services

The 3888fb Platform may contain references to third-party services including payment providers such as bKash and Nagad, whose own privacy policies govern how they handle your data. 3888fb is not responsible for the privacy practices of any third party. We encourage you to review the privacy policies of any third-party service you access in connection with your use of the Platform.

10. Changes to This Privacy Policy

3888fb reserves the right to update this Privacy Policy at any time to reflect changes in our practices, legal obligations, or the services we offer. When we make material changes to this Policy, we will post a prominent notice on the Platform and update the "Last updated" date at the top of this document. We encourage you to review this Policy periodically. Your continued use of the Platform after the publication of any revised Policy constitutes your acceptance of the changes.

11. Contact Us About Privacy

If you have any questions, concerns, or requests relating to this Privacy Policy or the way in which 3888fb processes your personal data, please contact our Data Privacy team. We take all privacy enquiries seriously and aim to respond promptly and thoroughly.

Email: [email protected]

Our customer support team is available 24 hours a day, 7 days a week. For formal written complaints or data rights requests, we recommend contacting us by email so that we have a clear record of your request and can track its progress efficiently.